Steve has been the most honest and affordable repair person we have encountered. In one instance over the phone he diagnosed a problem for me and led me to just bite the bullet and get something new instead of just milking me for a service trip. I have had him work on the fridge, sink, dishwasher and he diagnosed my washer as well. If you are looking for great service and an honest repair man....Steve should be your first and only call.
I called Steve about my refrigerator and he told me the technician would be at my home between 4-5. At 4:15 my door bell was ringing! The Technician, David was knowledgeable and fixed the problem in less than thirty minutes. The control board had to be replaced and he seemed to instantly know what the problem was! I will be recommending Steve to others that are having appliance issues, thanks for your service!!
Steve arrived at my home on time. He did a thorough assessment of why my dryer might not be heating. He identified the faulty heating element and had it replaced in under 15 minutes. The price was reasonable for parts and labor. And now I can get the laundry back on line for this family of five. Thank you!!!
Steve Slaton is an honest, experienced and trustworthy appliance repairman. This is very uncommon today. He returned my call within 30 minutes and attempted to talk me through a fix for my non-draining dishwasher. When I could not figure it out, Steve came to my home in Katy, TX within 30 minutes and found the debris that was blocking the drain pump and repaired it in about 20 minutes. His fee was outrageously low and was 4 times less than the Sears Home Services annual repair agreement that they tried to sell me. Call Steve Slaton to save time and money.
First experience was fantastic. Steve is so friendly and knowledgeable was able to quickly diagnose and repair this issue. The rates are very reasonable. If you need appliance repair I highly recommend Steve Slaton Appliance Repair.
This guy is amazing, our LG refrigerator was giving us an error message and without asking for all the details and model number and not a single dime, he let me know how to take care of the problem and told me everything I needed to know and was so kind! If I need further help, I will be calling him and for any future problems.
Steve took my call after 5pm, his tech David out the next day to diagnose and fix the heater on our clothes dryer. Impressed by David, efficient young man, courteous , knows his trade. They use original OEM parts and had the part on the truck. Markup was fair . Labor pricing was fair to good . Only down side was parts and labor warranty only 90 days which I thought could be better . I'll use them again.
Steve is very knowledgeable and helpful. We had some water standing in our dishwasher (half an inch). Since it is 13 years old, Steve recommended getting it replaced instead of repaired...very upright as they do not install new ones. Also, he suggested checking the air gap - a quick two minute action. It was indeed blocked, and cleaning it up has our dishwasher going again. Thank you Steve!
Called Steve in the morning on 10/25/2018, he said his service tech Raul would be at our house between 1-2 in the afternoon to fix our microwave. Raul was here at 1:05, opened up the microwave and found that one of the three switch's was bad. Raul changed out all three switch's, because if one is bad, the other two are not far behind. Raul was very nice, neat and clean with his work. I get at least three bid's when getting anything replaced or repaired. Well, you know who won....Steve Slaton. He will be my first and only call from now on.
Steve repaired my Samsung dryer in the past, and was very reasonable and prompt. I called him on my washer, and after I took a look at it, Steve recommended to replace it, without ever having come out. He could have come and made a repair, only to have it fail again shortly. Steve is my go-to for any and all appliance repair!
I have to admit that I was blown away by the speed, professionalism, price, everything. My entire concept of home repair services has been changed since using them. I highly recommend this company and their services.
Steve, the owner answers his phone and returns calls promptly. David was the tech that came to our home. He fixed the issue with one freezer quickly. He made the suggestion of ordering a small part so that my husband could repair the other ice maker without extra costs. I had a follow up question and Steve promised to send a technician out or he would come if the part did not fix the problem. Super service. Reasonable price. Friendly. Give this company a try. They are a local business in Katy that you can trust.
Great guy. Great service. I called Steve’s office at 5:30 PM on a Thursday because the ice maker on my LG refrigerator/freezer had not worked for several days. He called me back 30 minutes later and set an appt. for 2:00 the next afternoon. Steve rang my doorbell at 2:10 PM Friday and was able to diagnose the problem within 20 minutes. No parts were needed. It was a simple fix. I was amazed. I was only charged his callout fee. This is a company you can trust for your appliance repair.
David was AWESOME! He was very polite, knowledgeable, and efficient. He was able to diagnose our issue, order parts, and repair both of our appliances within 2 days. Before leaving, he made sure that they were working and cleaned up after himself which was much appreciated. We highly recommend him and the team at Steve Slaton Appliance Repair.
This guy is so amazing. He came to our place to check what was wrong and give us a quote for which he wasn't going to charge and ended up repairing our dishwasher. He is very genuine and doesn't overcharge or try to rip you off. Very professional and clean. He gives you the true picture!
l just used Steve Slaton Appliance Repair! Use him! I called him last night leaving a message telling him that my dryer wasn't working he called me back the very next morning, Saturday morning, to speak with me. He asked me a few questions over the phone and he knew exactly what was wrong and how to fix it. Even though he doesn't work past 1 on Saturday he squeezed me in. He came over fixed it at a good price and did an excellent job! I would recommend him to anybody at any time!
Steve was quick to respond to my call, on time, efficient, pleasant and on top of all that...went above and beyond the job we discussed. I'm more than impressed with his customer service and will certainly be using him again.
Came out to my business to look at our dryer! Fast Service and the tech was very professional and honest. That is hard to find in this industry!! Would definitely use again and recommend to others!! Thank You
This is a company like no other. Honest - Reliable - and Trustworthy. Look no further, if you need appliance repair they are the ones to call. Becky, you are amazing, your kindness and honesty comes across through your words. Steve, thank you. God bless you for doing what you do.
Looking for the best appliance repair company in Fulshear? They are amazing. Honest, knowledgeable, personable, and affordable. In the last 30 days they've repaired our oven and refrigerator on two separate visits. Highly recommend them.
4th or 5th time to use Steve for various repairs and there's a reason why we don't bother calling anyone else. Always gets to our need in a timely manner, great knowledge of how to actually fix something without just throwing parts at it and always reasonable on price. Stands out from the competition in so many ways. Thanks!
I called Steve to ask about repairing our 12 year old washing machine. After a brief conversation Steve suggested not wasting the money on repairs, and buying a replacement. No cost for the honest appraisal and advice! I will definitely keep his number handy for the future.
You will never find a more honest repair person than Steve. He will give you his honest opinion on to repair or if it is not worth repairing. He won't try to do a bunch of unneeded repairs either. I will always call Steve when needing an appliance repaired.
I broke the hinge on my dishwasher trying to pull it out to replace the drain hose which was leaking. Called Steve Slaton Appliance repair on Thursday, they were able to come out the following Monday.
Monday the employee spent about 15 minutes trying to fix the hinge, which couldn't be done. The part was ordered and on Wednesday came back and had it fixed, along with the hose that caused the problem, in about 30 minutes. The hinge was expensive, but the labor charge was fair. All in all, spent about 30% of what a new dishwasher would have cost.
I'll be using them in the future if anything else in my house breaks.
Great experience. Everyone was proffessional and knowledgeable. The lady in the office explained the initial estimated cost and what to expect when technician arrives. David the technician immediately identified the problem, showed me the broken rollers, quickly repaired, and was very friendly. Thank you Slaton Appliance team for your help. I highly recommend their service.
I contacted them for a second opinion on an appliance repair. They responded quickly and provided a very honest response, even if it meant not getting any business out of it. I'll definitely keep them on my contact list.
My dryer stopped working one day. I attempted to replace a circuit board part (relay part you can only get from China), but the dryer still did not work. Steve looked at and tested the board I attempted to repair and noticed that it wasn't receiving the full power. He replaced the board, but also noticed that the drum wasn't moving properly and replaced a bracket too. I was in the process of paying him and asked him about a small leak in the back line of my refrigerator. He said I had the right part, but it was faulty. He quickly replaced that as well and fixed the leak. I have already referred him to a friend of mine that doesn't live far from me. Steve Slaton is the real deal. I highly recommend him. Great value, service and professionalism.
In today's world, it is difficult to find people who are excellent at not only customer service but an expert at their trade. I truly appreciate Mr. Steve Slaton for his communication, professionalism and going above and beyond his typical services. I highly recommend this company and in particular, Steve Slaton.
Our dishwasher's wash cycle didn't seem to be working. Cho K. from Steve Slaton made it to our scheduled appointment on time and was very kind and helpful. It turned out nothing needed replacing this time, but he got my dishwasher working and provided guidance that repairs might be coming due soon. We appreciated his candid answers to our questions to help with our upcoming repair/replace decision. In any case, we'll be reaching out to Steve Slaton again for any future appliance maintenance needs.
I had an unexpected issue with my refrigerator that caused us panic. I called the first number I could find to get a repair person out to look at the refrigerator. The repairman from a different company gave me a number of issues and their corresponding remedies and their corresponding hefty price tag. I felt uneasy with the repair man’s list of problems and decided to call someone else for a second opinion. This is where Mr. Slaton came in and saved the day. Mr. Slaton arrived promptly during the promised window and he came in with such professionalism. The moment I met him I immediately knew I was in good hands with the right person for the job. Steve entered my house with appropriate PPE and got straight to business. He discovered that in fact my refrigerator was working just fine and did not need any of the unnecessary repairs that the first repairman suggested. He is honest, professional and an expert in his field. I highly recommend Steve to all others that need appliance repairs. We need more people like him in the repair industry.
We have used this company for several years. Our most recent experience was with our front loading washing machine. I called over the weekend and left a message. I was called back early monday with a date and time a Tech would come out. David came out and was kind, courteous, helpful and explained everything to my wife. He did not have the part needed, but was honest on the repair time (based on the availability of the part). He came back later that afternoon and repaired the washer, true to his word. Great Company!
Steve was on time, honest and very educational as I hovered over to see what he was doing to fix my fridge. He offered great pointers on other quick fix for potential problem areas and best of all he guarantees his work!
I HIGHLY RECOMMEND THIS COMPANY! David was our repairman. He was amazing! He was knowledgeable, explained everything and answered all my questions with confidence. Steve Slaton Appliance Repair has a customer for life! Well done.
I’d give a couple of bonus stars if I could, these guys are great. Our washing machine stopped working, so I called on a Tuesday morning to have someone come out. Initially the appointment was scheduled for Thursday, but a little while later they called to say they could get someone out in thirty minutes to have a look
I’ll skip the technical details, but this was a really tricky problem - intermittently the machine would not drain. They came out twice to try to figure it out; then I got a call from Steve (company owner) saying he would like to stop by on his way home from work to try one more time. Using wiring schematics (hidden in a secret location inside the washer), he was able to isolate the problem and repair it on the spot – no parts required, other than a length of wire to bypass the bad connection.
Although they came out three times (on the same day I called), we were charged a very reasonable amount for a single service call. Fast service, reasonable cost, and an owner that just won’t give up till he finds the problem. Keep the number for Steve Slayton Appliance Repair handy, these are the guys you want to call!
We have used Steve Slaton Appliance Repair twice in the last couple of months. If you live in the Katy area and need any appliance looked you must use this business, they are THE BEST we have ever encountered.
As a business they are very responsive, they follow through on what is promised and their affordable. Everything we were looking for.
David was our repair specialist both times and I truly appreciated all aspects of his work. He was always on time, he listened to what thought was the problem (even though he was going to figure it out in minutes anyways), he was always very meticulous about finding the issue, once diagnosed he explained what the issue was, how much the repair would be and once approved to fix the issue that is exactly what he did. We also mentioned to David we were considering a new refrigerator to match our kitchen better. My wife had wanted some expensive ones due to the style and look. He quickly told us which manufacturers are the best and the ones he is always repairing and pointed out the ones he mentioned also carrier the matte black she wanted. Saved us a lot of money we would have been paying for the "classy brand" - big thanks on that.
We will be using these guys going forward and we are truly thankful to have found them for future issues.
Superbly professional. Solid value. High integrity. I've used Slaton Appliance for a long time and have had many techs come by over the years. On this last visit, the founder and CEO himself came by with a trainee in tow. Watching/listening to him walk the trainee through the bumps and turns in the repair process was impressive. A good teacher in addition to being substantively good at what he does. I commend Slaton with the highest regard.
I hate to pile on another 5 stars but these guys are great. Literally showed up on time to the minute. Tech said they did not service the model washer I had and didn't try to jack me around. No charge either. The tech was one of the nicest people I've met.
James is excellent!! Another company came out to look at my microwave, charged $60 to tell me replace my microwave. Called James for a second opinion, he checked and repaired it in 30 mims. Saved me from purchasing a new one and even more if I didn't wast my money on other company. Truly a professional and very knowledgeable.
They did a wonderful job fixing our water filter and ice maker on our fridge. I have used them for repairs a couple of times and they have been great. Honest, fair price, good people. Highly recommend!!!
When my oven went down six days before Thanksgiving, I was nervous. But the repair tech ordered the part without a problem over the phone when i couldn't get home in time to meet him, promised he'd be out today to replace the broken part, and my oven is working like a charm just in time. Definitely would recommend!
I would highly recommend. I contacted this company for assistance with my LG refrigerator. I spoke to a young lady by the name of Gail who was very helpful and went the extra mile for me. She could have easily sent a technician out to my home to fix my refrigerator and collect a check but she didn’t. She understood what the problem might be and knew my parts were under warranty and explained to me what to do step by step. I’m leaving this review because people like this willing to help only tells me that they are up front and honest. This company is who you would want to give business to. A company with integrity and great customer service. Thanks Gail and if I ever need help your company will be the first I call. I love when I can talk to a human being with feelings instead of a person reading a script. Highly recommend. Call them today before you are sorry tomorrow.
Steve and James have been serving our primary residence and our rentals in Katy for about 10 years now. Always happy with the service. I found Steve long time ago when my tenant broke our very quiet Bosch dishwasher and several companies I called told me they did not do European appliances. Steve Slaton did! That Bosch is still going... survived hurricane Harvey and everything. Other appliances have been working fine too after these guys repaired them. Steve and James are knowledgeable and trustworthy. Always recommend. Thank you!
We contacted Steve Slaton Appliance Repair to schedule a service call. As an owner of a local retail appliance store, we are incredibly pleased with the service and experience his team provided to our clients. HUGE shoutout to James the technician. He was superb and the customer had nothing but wonderful things to say about their entire experience. I look forward to doing more business with Steve Slaton by our side.