The best Katy appliance repair company
Steve has been the most honest and affordable repair person we have encountered. In one instance over the phone he diagnosed a problem for me and led me to just bite the bullet and get something new instead of just milking me for a service trip. I have had him work on the fridge, sink, dishwasher and he diagnosed my washer as well. If you are looking for great service and an honest repair man....Steve should be your first and only call.
chris chavez
20:55 08 Jun 18
I called Steve about my refrigerator and he told me the technician would be at my home between 4-5. At 4:15 my door bell was ringing! The Technician, David was knowledgeable and fixed the problem in less than thirty minutes. The control board had to be replaced and he seemed to instantly know what the problem was! I will be recommending Steve to others that are having appliance issues, thanks for your service!!
Terry Austin
12:19 19 Jul 18
He was very helpful and a great guy. Repair was much less than what i had expected and a very reasonable. (Replaced a cook top valve)
Jayanth Srivatsa
15:44 27 Apr 18
Steve arrived at my home on time. He did a thorough assessment of why my dryer might not be heating. He identified the faulty heating element and had it replaced in under 15 minutes. The price was reasonable for parts and labor. And now I can get the laundry back on line for this family of five. Thank you!!!
Tracy Walton
17:17 09 Mar 18
Steve Slaton is an honest, experienced and trustworthy appliance repairman. This is very uncommon today. He returned my call within 30 minutes and attempted to talk me through a fix for my non-draining dishwasher. When I could not figure it out, Steve came to my home in Katy, TX within 30 minutes and found the debris that was blocking the drain pump and repaired it in about 20 minutes. His fee was outrageously low and was 4 times less than the Sears Home Services annual repair agreement that they tried to sell me. Call Steve Slaton to save time and money.
Kim Stewart
02:52 13 Dec 17
First experience was fantastic. Steve is so friendly and knowledgeable was able to quickly diagnose and repair this issue. The rates are very reasonable. If you need appliance repair I highly recommend Steve Slaton Appliance Repair.
Chad Wolfe
17:10 15 Aug 18
This guy is amazing, our LG refrigerator was giving us an error message and without asking for all the details and model number and not a single dime, he let me know how to take care of the problem and told me everything I needed to know and was so kind! If I need further help, I will be calling him and for any future problems.
Danielle Shrewsbury
16:41 28 Aug 18
Steve took my call after 5pm, his tech David out the next day to diagnose and fix the heater on our clothes dryer. Impressed by David, efficient young man, courteous , knows his trade. They use original OEM parts and had the part on the truck. Markup was fair . Labor pricing was fair to good . Only down side was parts and labor warranty only 90 days which I thought could be better . I'll use them again.
Eamonn ONeill
17:55 13 Sep 18
Steve is very knowledgeable and helpful. We had some water standing in our dishwasher (half an inch). Since it is 13 years old, Steve recommended getting it replaced instead of repaired...very upright as they do not install new ones. Also, he suggested checking the air gap - a quick two minute action. It was indeed blocked, and cleaning it up has our dishwasher going again. Thank you Steve!
Mohammed Rupawalla
13:43 09 Oct 18
Called Steve in the morning on 10/25/2018, he said his service tech Raul would be at our house between 1-2 in the afternoon to fix our microwave. Raul was here at 1:05, opened up the microwave and found that one of the three switch's was bad. Raul changed out all three switch's, because if one is bad, the other two are not far behind. Raul was very nice, neat and clean with his work. I get at least three bid's when getting anything replaced or repaired. Well, you know who won....Steve Slaton. He will be my first and only call from now on.
ronald kreitz
13:36 26 Oct 18
Best experience ever! I agree other customers reviews, he is such a straight person, do not waste your time and money!
Tina Cool
23:27 08 Nov 18
Steve repaired my Samsung dryer in the past, and was very reasonable and prompt. I called him on my washer, and after I took a look at it, Steve recommended to replace it, without ever having come out. He could have come and made a repair, only to have it fail again shortly. Steve is my go-to for any and all appliance repair!
Brandon Sparks
13:49 08 Jan 19
I have to admit that I was blown away by the speed, professionalism, price, everything. My entire concept of home repair services has been changed since using them. I highly recommend this company and their services.
Mike M
19:29 08 Jan 19
Steve, the owner answers his phone and returns calls promptly. David was the tech that came to our home. He fixed the issue with one freezer quickly. He made the suggestion of ordering a small part so that my husband could repair the other ice maker without extra costs. I had a follow up question and Steve promised to send a technician out or he would come if the part did not fix the problem. Super service. Reasonable price. Friendly. Give this company a try. They are a local business in Katy that you can trust.
Dori Rardin
17:16 10 Jan 19
Great guy. Great service. I called Steve’s office at 5:30 PM on a Thursday because the ice maker on my LG refrigerator/freezer had not worked for several days. He called me back 30 minutes later and set an appt. for 2:00 the next afternoon. Steve rang my doorbell at 2:10 PM Friday and was able to diagnose the problem within 20 minutes. No parts were needed. It was a simple fix. I was amazed. I was only charged his callout fee. This is a company you can trust for your appliance repair.
Guy Andrus
15:10 12 Jan 19
David was AWESOME! He was very polite, knowledgeable, and efficient. He was able to diagnose our issue, order parts, and repair both of our appliances within 2 days. Before leaving, he made sure that they were working and cleaned up after himself which was much appreciated. We highly recommend him and the team at Steve Slaton Appliance Repair.
Angele Seymour
18:33 08 Feb 19
This guy is so amazing. He came to our place to check what was wrong and give us a quote for which he wasn't going to charge and ended up repairing our dishwasher. He is very genuine and doesn't overcharge or try to rip you off. Very professional and clean. He gives you the true picture!
Tanu Talwar
21:54 17 Feb 19
l just used Steve Slaton Appliance Repair! Use him! I called him last night leaving a message telling him that my dryer wasn't working he called me back the very next morning, Saturday morning, to speak with me. He asked me a few questions over the phone and he knew exactly what was wrong and how to fix it. Even though he doesn't work past 1 on Saturday he squeezed me in. He came over fixed it at a good price and did an excellent job! I would recommend him to anybody at any time!
Aaron Estes
19:55 23 Feb 19
Called about our Samsung Frig having problems. They were able to come out the same day, had all the parts on the truck, did all the service bulletins and charged a fair price.... five stars....
Dan Rumley
13:18 07 Mar 19
Very fast, professional, and well priced!!! Great customer service and well prepared. Very rare today and a refreshing change!
Dr Feel Good
14:26 12 Mar 19
This person is honest and knows his work. I would give him 6 stars if I could. If I ever need any service work again, I will call Steve.
Andrew Arvanetakis
21:11 25 Apr 19
Steve was quick to respond to my call, on time, efficient, pleasant and on top of all that...went above and beyond the job we discussed. I'm more than impressed with his customer service and will certainly be using him again.
Leslie Love
00:39 30 Apr 19
Came out to my business to look at our dryer! Fast Service and the tech was very professional and honest. That is hard to find in this industry!! Would definitely use again and recommend to others!! Thank You
Angela Wynn
18:14 12 Jun 19
This is a company like no other. Honest - Reliable - and Trustworthy. Look no further, if you need appliance repair they are the ones to call. Becky, you are amazing, your kindness and honesty comes across through your words. Steve, thank you. God bless you for doing what you do.
unani leena
19:04 15 Aug 19
I felt that Raul was very professional and knowledgeable with the service of our refrigerator. Very pleased with my service!!!!
Gene Jones
20:08 21 Sep 19
Looking for the best appliance repair company in Fulshear? They are amazing. Honest, knowledgeable, personable, and affordable. In the last 30 days they've repaired our oven and refrigerator on two separate visits. Highly recommend them.
Jennifer Long
02:04 27 Oct 19
Great fast service and prices are reasonable.
Jason Mouton
17:56 01 Nov 19
4th or 5th time to use Steve for various repairs and there's a reason why we don't bother calling anyone else. Always gets to our need in a timely manner, great knowledge of how to actually fix something without just throwing parts at it and always reasonable on price. Stands out from the competition in so many ways. Thanks!
Anthony Abrameit
02:28 03 Dec 19
They came on New Year's day and had all parts in stock to fix my fridge on the first visit. Works great now. Saved us from buying a new one.
Bradley Marshall
00:48 05 Jan 20
Fast and honest service. Also very affordable. He explained in detail what went wrong and also showed me how to avoid it from happening again. Highly recommend his services!
Raul Camarena Aguilar
23:47 16 Jan 20
I called Steve to ask about repairing our 12 year old washing machine. After a brief conversation Steve suggested not wasting the money on repairs, and buying a replacement. No cost for the honest appraisal and advice! I will definitely keep his number handy for the future.
David Lambert
13:30 18 Feb 20
I can't say enough about this company. Outstanding customer service. They communicate problems, late parts. They're honest and give you options.
Ebie Gray
03:35 25 Feb 20
Steve was great. Worked quick and helped me with my dryer... Even though there ended up being nothing wrong with it. He's honest and too the point.
Chris Banker
20:05 15 Mar 20
Thoughtful quick,. No gimmicks , as everyknows who has met him , very knowledgeable and thurough in his work. Fairly priced and on time . Can't ask for more .
Gerald Parduhn
17:14 18 Mar 20
You will never find a more honest repair person than Steve. He will give you his honest opinion on to repair or if it is not worth repairing. He won't try to do a bunch of unneeded repairs either. I will always call Steve when needing an appliance repaired.
Karen Reed
01:32 04 Apr 20
I broke the hinge on my dishwasher trying to pull it out to replace the drain hose which was leaking. Called Steve Slaton Appliance repair on Thursday, they were able to come out the following Monday.
Monday the employee spent about 15 minutes trying to fix the hinge, which couldn't be done. The part was ordered and on Wednesday came back and had it fixed, along with the hose that caused the problem, in about 30 minutes. The hinge was expensive, but the labor charge was fair. All in all, spent about 30% of what a new dishwasher would have cost.
I'll be using them in the future if anything else in my house breaks.
Tony Neumann
21:02 01 Apr 20
Great experience. Everyone was proffessional and knowledgeable. The lady in the office explained the initial estimated cost and what to expect when technician arrives. David the technician immediately identified the problem, showed me the broken rollers, quickly repaired, and was very friendly. Thank you Slaton Appliance team for your help. I highly recommend their service.
De
13:38 20 May 20
Great service. Quick and well done. David did an outstanding job. Quickly repaired my dryer. Very happy customer.
Omar Kefi
16:01 02 Jun 20
I contacted them for a second opinion on an appliance repair. They responded quickly and provided a very honest response, even if it meant not getting any business out of it. I'll definitely keep them on my contact list.
Ana Martin
01:34 25 Jun 20
My dryer stopped working one day. I attempted to replace a circuit board part (relay part you can only get from China), but the dryer still did not work. Steve looked at and tested the board I attempted to repair and noticed that it wasn't receiving the full power. He replaced the board, but also noticed that the drum wasn't moving properly and replaced a bracket too. I was in the process of paying him and asked him about a small leak in the back line of my refrigerator. He said I had the right part, but it was faulty. He quickly replaced that as well and fixed the leak. I have already referred him to a friend of mine that doesn't live far from me. Steve Slaton is the real deal. I highly recommend him. Great value, service and professionalism.
Jeffrey Jackson
14:21 08 Jun 20
Very friendly service, professional, and very communicative.
Also gave great advice on how to keep the issues they repaired from happening again. 5 out of 5 would use their service again if needed
Collin McKinney
20:36 15 Jun 20
You can always trust him! Been using him for years. He never tries to sell you his services he is always honest and upfront about what your issues are and what your best options are.
Nadia Simmons
00:39 03 Jul 20
In today's world, it is difficult to find people who are excellent at not only customer service but an expert at their trade. I truly appreciate Mr. Steve Slaton for his communication, professionalism and going above and beyond his typical services. I highly recommend this company and in particular, Steve Slaton.
Candy Smith
22:39 04 Jun 21
Our dishwasher's wash cycle didn't seem to be working. Cho K. from Steve Slaton made it to our scheduled appointment on time and was very kind and helpful. It turned out nothing needed replacing this time, but he got my dishwasher working and provided guidance that repairs might be coming due soon. We appreciated his candid answers to our questions to help with our upcoming repair/replace decision. In any case, we'll be reaching out to Steve Slaton again for any future appliance maintenance needs.
Jordan Raymond
16:01 15 Mar 21
I had an unexpected issue with my refrigerator that caused us panic. I called the first number I could find to get a repair person out to look at the refrigerator. The repairman from a different company gave me a number of issues and their corresponding remedies and their corresponding hefty price tag. I felt uneasy with the repair man’s list of problems and decided to call someone else for a second opinion. This is where Mr. Slaton came in and saved the day. Mr. Slaton arrived promptly during the promised window and he came in with such professionalism. The moment I met him I immediately knew I was in good hands with the right person for the job. Steve entered my house with appropriate PPE and got straight to business. He discovered that in fact my refrigerator was working just fine and did not need any of the unnecessary repairs that the first repairman suggested. He is honest, professional and an expert in his field. I highly recommend Steve to all others that need appliance repairs. We need more people like him in the repair industry.
Vessela Anguelova
23:56 06 Feb 21
We have used this company for several years. Our most recent experience was with our front loading washing machine. I called over the weekend and left a message. I was called back early monday with a date and time a Tech would come out. David came out and was kind, courteous, helpful and explained everything to my wife. He did not have the part needed, but was honest on the repair time (based on the availability of the part). He came back later that afternoon and repaired the washer, true to his word. Great Company!
James Hudson
16:57 03 Mar 21
Steve was on time, honest and very educational as I hovered over to see what he was doing to fix my fridge. He offered great pointers on other quick fix for potential problem areas and best of all he guarantees his work!
Anna Woollis
04:28 19 Jan 21
I HIGHLY RECOMMEND THIS COMPANY! David was our repairman. He was amazing! He was knowledgeable, explained everything and answered all my questions with confidence. Steve Slaton Appliance Repair has a customer for life! Well done.
Terri Daniels
15:49 14 Jun 21
All around best in the business. His business card says Honest, Reliable and Trustworthy, and that is exactly who he is. I wouldn’t go anywhere else.
Kerry
23:46 19 Jun 21
The customer service is great! All personally are very helpful. My dryer was delivered and installed quickly, efficiently, and right on time. I am very pleased with my purchase!
Vicki Hankins
02:25 15 Aug 21
He arrived during the scheduled two hour window and was extremely knowledgeable. He efficiently and cleanly made the repair. I highly recommend him and his company.
Barbara Martin
21:27 15 Jul 21
I’d give a couple of bonus stars if I could, these guys are great. Our washing machine stopped working, so I called on a Tuesday morning to have someone come out. Initially the appointment was scheduled for Thursday, but a little while later they called to say they could get someone out in thirty minutes to have a look
I’ll skip the technical details, but this was a really tricky problem - intermittently the machine would not drain. They came out twice to try to figure it out; then I got a call from Steve (company owner) saying he would like to stop by on his way home from work to try one more time. Using wiring schematics (hidden in a secret location inside the washer), he was able to isolate the problem and repair it on the spot – no parts required, other than a length of wire to bypass the bad connection.
Although they came out three times (on the same day I called), we were charged a very reasonable amount for a single service call. Fast service, reasonable cost, and an owner that just won’t give up till he finds the problem. Keep the number for Steve Slayton Appliance Repair handy, these are the guys you want to call!
Barry K
15:56 11 Aug 21
Have been using Steve service for years for all my appliance repair. Excellent professional service. definitely recommend!
Tony Song
01:56 07 Oct 21
We have used Steve Slaton Appliance Repair twice in the last couple of months. If you live in the Katy area and need any appliance looked you must use this business, they are THE BEST we have ever encountered.
As a business they are very responsive, they follow through on what is promised and their affordable. Everything we were looking for.
David was our repair specialist both times and I truly appreciated all aspects of his work. He was always on time, he listened to what thought was the problem (even though he was going to figure it out in minutes anyways), he was always very meticulous about finding the issue, once diagnosed he explained what the issue was, how much the repair would be and once approved to fix the issue that is exactly what he did. We also mentioned to David we were considering a new refrigerator to match our kitchen better. My wife had wanted some expensive ones due to the style and look. He quickly told us which manufacturers are the best and the ones he is always repairing and pointed out the ones he mentioned also carrier the matte black she wanted. Saved us a lot of money we would have been paying for the "classy brand" - big thanks on that.
We will be using these guys going forward and we are truly thankful to have found them for future issues.
J.J. Brannen
21:24 16 Jun 22
Superbly professional. Solid value. High integrity. I've used Slaton Appliance for a long time and have had many techs come by over the years. On this last visit, the founder and CEO himself came by with a trainee in tow. Watching/listening to him walk the trainee through the bumps and turns in the repair process was impressive. A good teacher in addition to being substantively good at what he does. I commend Slaton with the highest regard.
Fred Frost
18:10 29 Jan 22
I hate to pile on another 5 stars but these guys are great. Literally showed up on time to the minute. Tech said they did not service the model washer I had and didn't try to jack me around. No charge either. The tech was one of the nicest people I've met.
Matt Hughes
20:26 27 May 22
James is excellent!! Another company came out to look at my microwave, charged $60 to tell me replace my microwave. Called James for a second opinion, he checked and repaired it in 30 mims. Saved me from purchasing a new one and even more if I didn't wast my money on other company. Truly a professional and very knowledgeable.
Nishal Gokool
18:20 23 Apr 22
A great resource for appliance repair. Very knowledgeable and sincere.
TIMOTHY TIMMERMAN
17:44 14 Dec 21
Steve is a great guy. Came out, found the problem with my refrigerator and fixed it with the quickness. Thank you again steve. I hope you're enjoying the telescope!!
chris yarusso
12:32 27 Jun 22
