When you hire someone to come into your home or business, you’re not just paying for a job, you’re trusting that company to do what they say, when they say they’ll do it. There are a lot of service companies out there, and they’re not all the same. Here are a few things worth checking before you decide who to call.
1. Are they local?
A local company usually cares more about their reputation because they live and work in the same community you do. They want happy customers and repeat business, not one-time quick jobs.
2. Do they have a solid reputation?
Check reviews, but don’t just look at star ratings. Read a few of them to see how the company handles problems. Every company runs into issues once in a while, what matters is how they take care of them.
3. Do they stand behind their work?
A good warranty says a lot. It means the company is confident in what they do and won’t leave you hanging if something goes wrong after the job.
4. How do they handle payments?
Be cautious of anyone who wants full payment before the job is done. The most trustworthy companies only collect when the work is completed and you’re satisfied.
5. Do they answer the phone?
This one sounds simple, but it’s a big deal. A professional company has a system in place to answer calls and messages, before, during, and after the job. You shouldn’t be left wondering if someone will call you back.
6. How long have they been in business?
Experience matters. A company that’s been around a while has seen just about everything and usually runs a smoother, more reliable operation.
7. Are they on time and easy to work with?
Nobody likes waiting around all day. The best companies give realistic arrival windows, communicate if something changes, and treat your time with respect.
8. Do they offer convenient hours?
Life doesn’t always happen between 9 and 5. A company that can work with your schedule shows they actually care about their customers.
In the end, hiring the right service company comes down to trust, communication, and consistency. When you find one that checks all those boxes, keep them around.
At Steve Slaton Appliance Repair, we take pride in meeting every one of these standards. We’re local, we answer our phones, we show up on time, and we don’t consider the job done until you’re happy.
